fulfillment policy

Per the Terms of Service Policy of Virtuous Graphics, our typical turnaround time for orders is 14-21 days from the beginning of production.  Production commences once the project brief is approved in writing by the client, and the product samples have arrived at the Virtuous Graphics studio. In similar fashion, our Fulfillment Policy states the following: 

  • Order Fulfillment Policy:  An order is considered complete once the final deliverables have been given to client. If the client has not used their three revisions already and do not contact Virtuous Graphics within seven days of receiving their deliverables, the order will be considered fulfilled, and marked “closed.”  If there are re-shoots or edits to be made, they must be completed during the review period. The client is entitled to three (3) rounds of minor edits, which may incur additional costs. 
  • List of Deliverables:  An order is considered fulfilled once the final list of deliverables have been delivered to the client. Considering the nature of our business, the complete list of deliverables per package ordered can be found under the Pricing tab of our website (https://virtuousgraphics.com/pricing/). Keep in mind that the list of deliverables differs per each package ordered. 
  • Return of Samples Policy:  If samples are required to be returned, the client must inform Virtuous Graphics, in writing, within 14 days of the project’s fulfillment.  If Virtuous Graphics does not hear from the client, the client’s products will be safely disposed of.
  • Refund Policy:  Our Terms of Services states that all payments made to Virtuous Graphics are nonrefundable, unless Virtuous Graphics failed to uphold a responsibility specified within the Terms of Service. If Virtuous Graphics failed to uphold a responsibility specified within the Terms of Service, only then will a refund be processed via the same method as the payment was made. 
  • Delivery Policy: Our typical turnaround time for orders is 14-21 days from the beginning of production.  Production begins once the project brief is approved in writing by the client, and when product samples have arrived at the Virtuous Graphics studio.  For video orders, our turnaround time is 21-30 days from the beginning of production.
  • Cancellation Policy:  Should the client be unwilling or unable to provide necessary information required to complete an order,Virtuous Graphics reserves the right to cancel and refund the order, as well as deny future service offerings to the client.

For further inquiries, clients may reach the team at support@virtuousgraphics.com.